Frequently Asked Questions


Why didn't I receive free shipping?

It's likely that the shipping address you provided was a residential address. Due to higher costs, we are unable to include free shipping to residential addresses. 

*Due to customs charges, we are unable to offer free shipping on international orders. 

What if I can't find a particular product on the website (e.g., pamphlet or poster topic)?

Contact us and let us know. We might be in the process of creating that product already. If not, we can produce it for you (certain limitations apply)!

Where do I upload my imprint information?

There will be an Imprint Upload Form on the Thank You page after you place your order. Also, there will be a link to the Imprint Upload Form in the Order Confirmation email that is sent to you, or you can Click here to access the Imprint Upload Form.

Are there limitations to the free imprint service?

Yes. In order to streamline production, we have a standard set of order guidelines. Click to learn more about Order Guidelines.